Clients trust us to deliver the highest level of performance while safeguarding their brand, reputation, and patient goodwill. We protect your data and reputation as if it were our own.
Data Security
Regulatory Adherence
Customer Satisfaction
Quality Assurance
Training & Collaboration
We hold ourselves accountable, so you don’t have to. When you partner with Credit Bureau Systems, you are assured the highest quality service and results that exceed expectations.
We record EVERY CALL that comes through our center and internally review and audit our staff to ensure quality control. Employees are reviewed and scored weekly to ensure compliance. If you have a question about a call, we can provide a copy of the entire call within an hour. Our staff is trained with these core values:
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Integrity
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Compliance
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Respect
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Service
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Charity
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Learning
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Accountability
Compliance, Security & Quality
Compliance, ethical responsibility, & accountability are embedded in the culture of Credit Bureau Systems and its operating divisions. We have invested heavily in protecting and delivering the best service possible…and it’s validated daily:
- BBB –Credit Bureau Systems has an A+ rating, and has been BBB accredited since 2011.
- SOC 1 – AICPA established standards reports on the suitability of the design and operating effectiveness of an organizations internal controls. Certification is achieved through internal reviews and validated independently by auditors for our divisons.
- PCI – Payment Card Industry Data Security Standard is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment. Compliance is validated by an independent audit.
- System Security – Interoperability, risk mitigation, intrusion defense, and disaster recovery systems are periodically tested and assessed independently for our divisions and partners.
- Call Recording – All calls are recorded and stored for quality assurance purposes. QA monitoring occurs weekly for representatives engaged in telephone communications.
- Licensing/Certificates – We maintain licensing, bonding and business registration in all jurisdictions that we operate (and/or require special registration to conduct business). Specific accreditations are held as well: HIPAA, FDCPA, CDIA, AAPC, CACO, NAAC, and others.
- All employees are HIPAA trained.
- Collectors receive DAILY training on HIPAA & FDCPA
Interested in 501r compliance? We can help!
In addition to our dedication to compliance internally, our overall experience and expertise allows us to offer compliance training for our clients, including 501r training. To find out more about how we can assist you in your efforts to maintain fully compliant, send us a line:
Security
We insure our customers up to $3mil for errors and omissions & bond all customers for:
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Cyber Security Insurance
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Errors & Omissions Insurance
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Data Security
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Disaster Recovery Systems
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CBS is committed to maintaining the highest level of professional and ethical standards
Rachel Leigh
Director of Compliance
Juris Doctor
ACA Credit and Collection Compliance Professional
Certified Ambulance Compliance Officer
HIPAA Compliance Officer