Compliance, Security & Quality
Compliance, ethical responsibility, & accountability are embedded in the culture of Credit Bureau Systems and its operating divisions. We have invested heavily in protecting and delivering the best service possible…and it’s validated daily:
BBB – Credit Bureau Systems has an A+ rating, and has been BBB accredited since 2011.
SOC 1 – AICPA established standards reports on the suitability of the design and operating effectiveness of an organizations internal controls. Certification is achieved through internal reviews and validated independently by auditors for our divisons.
PCI – Payment Card Industry Data Security Standard is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment. Compliance is validated by an independent audit.
System Security – Interoperability, risk mitigation, intrusion defense, and disaster recovery systems are periodically tested and assessed independently for our divisions and partners.
Call Recording – All calls are recorded and stored for quality assurance purposes. QA monitoring occurs weekly for representatives engaged in telephone communications.
Licensing/Certificates – We maintain licensing, bonding and business registration in all jurisdictions that we operate (and/or require special registration to conduct business). Specific accreditations are held as well: HIPAA, FDCPA, CDIA, AAPC, CACO, NAAC, and others.
All employees are HIPAA trained.
Collectors receive DAILY training on HIPAA & FDCPA
